Are you looking for a Private Job? Then Amdocs has brought you a golden opportunity for the post of Technical & Business Operations Analyst. If you are interested then carefully read the detailed information given below regarding recruitment in Amdocs.
Job Opportunity at Amdocs
You can Amdocs the latest Any Degree Jobs in Pune through edutalkwb.blogspot.com. If you want to apply for any other Technical & Business Operations Analyst Job in India kindly go through our website daily and stay connected with us.
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About the Company
We help those who build the future to make it amazing. In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers’ innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs. Please visit the company's official website www.amdocs.com for more details.
Amdocs Job Vacancy 2022 Notification Details
| Company Name | Amdocs |
| Post Name | Technical & Business Operations Analyst |
| No Of Post | Various |
| Who can apply for this job? | Any Degree |
| Which Batch Students Eligible | 2021/2022 Batch |
| Salary | Rs 4.5 LPA – Rs 12 LPA ( Depends on Interview ) |
| Job Location | Pune |
| Last Date To Apply | ASAP |
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Job Description For Amdocs Job Vacancy 2022
Amdocs is hiring candidates for the role of Technical & Business Operations Analyst
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
Skills Required For Amdocs Jobs Pune 2022
- Recent graduates and/or equivalent education.
- Must have minimum 1 to 1.5 years of technical support experience
- Excellent communication skills especially in servicing international customers, Fluency in English. (Written & Verbal)
- Good knowledge of ITIL fundamentals.
- Must have experience in providing telephonic support to End users for IT Service Desk support
- Hands On experience working with remote support tools like Bomgar, Windows Remote Desktop (RDP)etc.
- Good knowledge of functioning & troubleshooting of Microsoft Windows 10 and MAC Operating System
- Good knowledge of functioning & troubleshooting of Microsoft Office 365 Products (Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Microsoft Teams, To Do, etc.)
- Good knowledge of functioning & troubleshooting of Microsoft Messaging & Collaboration Services such as exchange, Mailbox on cloud, Mailbox on Prem, ActiveSync, Email on Mobile, Skype, Meetings & Calendars.
- Good knowledge of functioning & troubleshooting of Microsoft Directory Services using Active Directory (Creating and managing user accounts, Different types of user profiles, local and domain accounts, manage users, contacts, groups and computer objects, Creating and managing security groups and OUs)
- Good knowledge of functioning & troubleshooting Virtualization, Vcenter, VMware horizon client, Citrix environment, VDIs, Citrix desktops & Published applications.
- Good knowledge of functioning & troubleshooting of Antivirus and Data loss prevention software such as Windows Defender, Forcepoint etc.
- Good knowledge of functioning & troubleshooting networking issues for Internet, Intranet, LAN, WAN, WIFI, IP, DNS, DHCP etc.
- Good knowledge of functioning & troubleshooting of software and 3rd party applications, Installation/Uninstallation, performance issues.
- Good knowledge of functioning & troubleshooting of Windows update issues, installation/uninstallation, Performance issues.
- The ability to effectively diagnose hardware issues for Laptop, Desktop, Printers.
- Follow all procedures laid out for the Service Desk on a day-to-day basis
- Use the Service Desk knowledgebase to resolve technical issues & escalate issues to relevant teams at the 2nd level when required
- Attend technical & process training sessions as planned by the GL
- Ability to Work in rotational shifts to provide 24×7 support to Amdocs customers
Selection Process For Amdocs Job Vacancy 2022
Selection Will be Based on either Aptitude Written Test Online, Group Discussion, Technical Interview, and HR Interview.
Documents to be Carried for Amdocs Job Vacancy 2022
- The candidate should be accompanied by a copy of the latest CV.
- Three passport-size photographs and Aadhaar card (original and xerox copy) are required.
- Candidates should bring Govtvernment certified ID proof like PAN, Voter ID or Passport.
- Candidates should have all the required educational certificates including Xerox copy.
How To Apply For Amdocs Job Vacancy 2022
Eligible and willing candidates can apply for the post on or before the last date.
You can Amdocs the latest Government Jobs 2022, Private Jobs 2022, Walk-in Interviews, Off-Campus Drive, and many more updates across India through edutalkwb.blogspot.com. Best wishes for this job from edutalkwb.blogspot.com. To apply for a job at Amdocs, please click on the Apply Now button below.
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Amdocs Placement Papers 2022 – Download Pdf
Are you willing to crack the Amdocs written test easily? Then this Placement Paper 2022 will help you a lot. Candidates looking for Amdocs Placement Papers can finish their search. In this article, we are providing placement papers of all MNCs and other companies in PDF format. So candidates who have recently applied for Amdocs Job Openings 2022 can go to this article and download the written exam question papers.
Candidates can easily access the placement papers given in this article. By solving more placement papers, you can easily try placement tests. By going through the paperwork the candidates can feel it as the placement test paper of the original company. Candidates can use these placement papers as mock tests to test their knowledge in each subject.
| Amdocs Placement Papers 2022 – Pdf Download | Download Here |
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Amdocs Job Vacancy 2022 – Frequently Asked Questions
How to apply for Amdocs Job Vacancy 2022?
To apply for the Amdocs Off-Campus Drive, candidates have to visit the official site at www.amdocs.com. Or else, check edutalkswb.blogspot.com to Amdocs the direct application link.
What is the Amdocs Job Vacancy 2022 Selection Process?
Online Written Test, Group Discussion, Technical Interview, HR Interview.
Does EduTalksWB provide Amdocs Job Updates?
Yes, EduTalksWB provides Amdocs Job Updates.
Does EduTalksWB provide Amdocs Placement Papers?
Yes, EduTalksWB provides Amdocs Placement papers to find it under the placement papers section.
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